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  • Because of automatized NO-MANNED services, Cathay Pacific Airways(CX), Cathay Dragon Airways(KA), AirAsia(D7,AK,Z2,FD) only provide self-check-in and self-baggage-drop at A1 station and accept luggage only, misc items such as carton, umbrella, backpack(soft bag), baby carriages are not accepted for self-baggage-drop. For other services, please proceed to your airlines` counters at Taoyuan International Airport.
  • There is no ticket counter at A1 station so rebooking & cancellation services are unavailable; However, excess luggage charging service of China Airlines(CI) ,Mandrain Airlines(AE),EVA Airways(BR),Uni Air(B7) is available. After checking in your baggage, please go to the airport to pay for it, and then you can get your boarding pass. {There is no excess luggage charging service of Cathay Pacific Airways(CX), Cathay Dragon Airways(KA), AirAsia(D7,AK,Z2,FD) at A1 station}
  • For travelers requiring special assistance (e.g., children under 12 years old traveling alone, cabin baggage requirement, handbarrow(Stretcher and Wheelchair and so on), passengers holding sublo tickets), please go to counters at Taoyuan International Airport.
  • Situations below are unavailable:
    a.Children under 12 years of age, traveling alone.
    b.group travel.
    c.Traveling with pets.
    d.Traveling with oversized Baggage. (Oversized Baggage: the bag’s dimensions add up to more than 158cm or the length is over 70cm)
    e.Flying to Canada

    *In accordance with the aviation security rules in Canada, ITCI service for passengers flying to Canada has been suspended.
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