• Following civil aviation regulations and safety concerns, please check-in in person.
• Make sure that your baggage has successfully passed through the X-ray inspection before leaving the check-in area.
• There is no ticket counter so rebooking & cancellation services are unavailable. For other services, please proceed to the Taoyuan International Airport.
• For travelers requiring special assistance (e.g., children under 12 years old traveling alone, cabin baggage requirement, handbarrow(Stretcher and Wheelchair and so on), passengers holding sublo tickets), please go to counters at Taoyuan International Airport.
• Situations below are unavailable:
  
  a.Children under 12 years of age, traveling alone.
  b.group travel.
  c.Traveling with pets.
  d.Traveling with oversized Baggage. (Oversized Baggage: the bag’s dimensions add up to more than 158cm or the length is over 70cm)
  e.Flying to Canada (direct flight)

	A1 Taipei Main Station	A3 New Taipei Industrial Park
Self-Check-In Kiosk	○	○
Self-Baggage-Drop Kiosk	○	○
Check-In Counter/Ground Staff	×	×
Checking-In Boston Bag (Soft Bag, Backpack)	×	×
Checking-In Carton	×	×
Excess Luggage Charging*	×	×

*In accordance with the aviation security rules in Canada, ITCI service for passengers flying to Canada has been suspended.